[fc-discuss] Journal of Internet Banking and Commerce, Vol. 10 No. 2 (Summer 2005)

Ian G iang@systemics.com
Sun, 09 Oct 2005 18:52:52 +0100

Journal of Internet Banking and Commerce
Vol 10 No. 2 Summer 2005

 From JIBC Publisher Nahum Goldmann

JIBC is clearly growing in the stature and readership, which is quite
encouraging. Our new Chief Editor Prof. Nikhil Agarwal and the renewed
Editorial Board have come up with a number of great ideas on
repositioning the Journal as a true leader in global ecommerce,
increasing its academic level and visibility and attracting new
readers. Again, I appeal to our readers and contributors to actively
support Prof. Agarwal and advise him on how to achieve JIBC
challenging objectives.

Again I am asking each and every one of you, our readers and
subscribers, to email JIBC to at least 3 of your colleagues, friends
and discussion groups that you are participating at, and recommend
that they also subscribe.

As well, I am challenging all the current and past authors and editors
to email your articles -- along with the rest of JIBC edition -- to at
least 10 of your peers and colleagues in academia, government and
industry. Make sure they are aware of your articles and the Journal of
Internet Banking and Commerce! Recommend that they also subscribe to
email editions. After all, we only send it around 3 times a year.

A special appeal to e-Commerce/e-Business students to pass a word
about JIBC to your professors and classmates and, more important, to
ask them to supply new articles and tell everybody to subscribe.

Let's spread the word!

 From JIBC Editor-in-Chief Nikhil Agarwal

First thing first! JIBC is going places. In last few months our
subscription has increased by 57%, this is an interesting growth.
Interesting from two perspectives, one better penetration among
academic/industry community and second quality of the publication. As
an academician, my personal focus is on quality (penetration becomes
the by-product).

Recently, flurry of floods have swept Mumbai, which is considered to
be financial capital and hub of outsourcing in India. Mumbai
contributes 40% of India's corporate tax revenues. The deluge
destroyed properties worth billions and resulted in the loss of
several man-hours of productivity. Thousands of people died and the
resulted cost of devastation & rehabilitation is estimated to be more
than USD 50 bn.

Last December, entire South Asia including India was devastated by
Tsunami and this year it was floods. Central Government has cut all
additional spending to facilitate relief work. Therefore, we have
decided to reschedule ECEP2006 to the winter of 2006-2007. There is
silver lining in the sky. Despite of all losses, Indian economy
continues to grow with 7% annually and Bombay Stock Exchange (BsE)
sensex touching record 8000 mark, jump of almost 100% compared to last
year. At JIBC, we are committed to back our business associates,
sponsors, government and affected people to get their life back on

We have auspicious plans for JIBC. From year 2006 onwards, JIBC would
be a completely peer reviewed Journal. Our editorial board is sharing
similar opinion. Dr. Alemayehu Molla suggested creation of referral
board consisting of academicians/executives across the related
discipline. Dr. Dale Pinto suggested of starting international
relationships with universities and companies to share their research
and works. These are indeed optimistic ideas. We will work towards
them together in a close-knit team.

We are a dedicated and intelligent team comprising of some of the best
brains in the world. Now it's a time to expand and find out members
who are worthy of joining our exclusive family. I want you to refer
colleagues from different regions that would like to share our
philosophy of being innovative, different and ahead of time. We wish
to invite them on our Editorial board.

In the current issue, we have received array of articles from all
corner of the world. Edwin Jacobs has given insights of EEMA and its
work on legal issues of e-Business in EU. In another article, Edwin
highlighted the legal angle of Sarbanes Oxley Act in the European
Union and its obligation on corporate.

Dr. Larry Harris in his article has explained the importance of
integrating precision search into an existing eCommerce
infrastructure. An interesting point is covered by Chai Lee Goi about
the marketing mix, segregating it from the traditional thinking.
Alamushi, Boon Yan Heap, NVM Rao and Norizan M Kassim have given
holistic analysis of different banking systems & eCommerce activities
in China, Malaysia, India and Qatar. Francis de Clippele has
brilliantly explained the law on electronic medical transcription in

I invite all academicians, researchers, and executives to participate
in our 'flight' towards academic & business excellence. I want to
thank our all authors, JIBC team and our readers for their dedicated
effort to make JIBC truly world class.

Your comments and views are solicited. You can directly write to me at
nikhil.jibc(at)gmail.com. Kindly, circulate this issue within your

Prof. Nikhil Agarwal
SP Jain Institute of Management & Research (SPJIMR)
Mumbai, India


BELGIUM: EEMA: Focus on Technical and Legal Issues of e-Business in
the European Union
(By Edwin Jacobs)

EEMA is Europe's leading independent association for e-Business and
promotes collaboration concerning all technical (ICT), legal and
business aspects of e-business. EEMA puts the emphasis on today's
practical issues. In this respect, EEMA's Legal Interest Group, headed
by Prof. Jos Dumortier, focuses on all legal aspects of e-business,
i.e. electronic signature, e-invoice, identity management, security
legislation (e.g. Sarbanes Oxley in the EU), privacy, etc. On November
22nd and 23 rd this year EEMA will organise a two-day seminar about
electronic invoicing and electronic archiving in Brussels.

CHINA: Current Development Situation of e-Commerce in China
(By Alamusi)

The Chinese government puts a great deal of emphasis on E-Commerce
work extremely. Generally speaking, the China E-Commerce market
contains huge commercial opportunity, the development prospect of
which is extremely broad. The relevant organizations are complying
with and guiding commercial transformation tendency, absorbing latest
international achievement of technical platform, payment system,
creditability system, platform construction and safety guarantee
system in E-Commerce, further optimizing the external environment, and
speeding up development and innovating application complying with
national features.

USA: B2B Marketers Integrate Precision Search to Boost Profitability
and Increase Satisfaction Across the e-Commerce Value Chain
(By Larry R. Harris)

This article will describe the central role that site search and
navigation plays in B2B eCommerce, as well as the defining
characteristics of a successful search implementation from both a
technical and marketing perspective. This article will also outline
how integrating precision search into an existing eCommerce
infrastructure can result in higher productivity, streamlined
processes, increased conversion rates, greater commercial buyer and
partner satisfaction, and higher profits per transaction.


BELGIUM: Security as a Legal Obligation: About EU Legislation Related
to Security and Sarbanes Oxley in the European Union
(By Edwin Jacobs)

Since the Sarbanes-Oxley Act there is a worldwide focus on security
issues in general. This new focus seems to emphasize that security is
a new kind of legal obligation. However, security is already a legal
obligation for all EU companies since the early nineties. On top of
that, in electronic banking there is a whole range of legal
obligations in some way related to security, that were already (and
remain) applicable, notwithstanding a possible application of the
Sarbanes-Oxley Act on some EU companies. The criterion of what can be
'reasonably expected' as 'bonus pater familias' from service
providers, but equally also from their customers, becomes increasingly

BELGIUM: The Law on Electronic Medical Prescription
(By Francois de Clippele)

Health care is one of the most important economic and business areas.
The European Union has therefore worked out an e-health care strategy
to achieving stronger growth and increased effectiveness of services.
The application of information and communications technologies (ICT)
that affect the health care sector is developing fast in Europe. In
this respect various countries have launched pilot projects in order
to modernize their medical prescription practices. A model of the
electronic medical prescription must respect patient's rights and can
only be deployed in a system of security in order to protect the

CANADA: Trust and Confidence and the Digital Economy: Issues and
(By Prabir K. Neogi and Arthur J. Cordell)

Globalization and technological change continue to profoundly affect
economic growth and wealth creation. Information and Communications
Technologies (ICTs) have been a key enabler and driver of
globalization, which is likely to continue as trade and investment
barriers continue to fall and communications become ever cheaper,
easier and more functional. Every economy requires a physical,
institutional and legal infrastructure, as well as understandable and
enforceable marketplace rules, in order to function smoothly. In this
paper the authors maintain that such an infrastructure must be
developed for the new digital economy and society, one that provides
trust and confidence for all those who operate in or are affected by

INDIA: Technical and Entrepreneurial Research Information System: An
Applied e-Model for Sustainable Entrepreneurship Development
(By Dhrupad Mathur)

This article stresses on the need for an e-application like Technical
and Entrepreneurial Research Information System (TERIS), which enables
interaction among academia, industry and various agencies related to
researchers for sustainable entrepreneurship development. The
functional details of the model are also discussed. This article is
based on inputs with reference to the state of Rajasthan. However, the
model can very well be replicated elsewhere.

INDIA: A Framework for Evaluating e-Business Models and Productivity
Analysis for Banking Sector in India
(BY N.V.M. Rao, Prakash Singh ans Neeru Maheshwari)

This study is an effort to draw together some of the e-Business models
and real-life experiments that has been circling around the e-business
models. To study the sweeping changes brought about by e-initiative
measures in the banking sector some banks were chosen, from public
sector like SBI, BOB etc and from private sector like ICICI, HDFC etc.

MALAYSIA: Do Foreign Banks Lead in Internet Banking Services
(By Boon Han Yeap and Kooi Guan Cheah)

Internet banking has been increasingly used as a delivery channel in
retail consumer banking. As far as the provision of internet banking
services in developing countries is concerned, foreign banks
definitely enjoy distinct advantages over domestic banks due to their
experiences in other, more advanced financial markets. This paper
reports a study that examined the levels of retail internet banking
services provided by foreign and domestic commercial banks in Malaysia
over a period of two years. The study found that while foreign banks
are marginally more sophisticated at information provision level,
domestic banks offer a significantly higher level of transactional
facilities in both years.

MALYASIA: Marketing Mix: A Review of "P"
(By Chai Lee Goi)

There has been a lot of debate in identifying the list of marketing
mix elements. The traditional marketing mix by McCarthy (1964) has
regrouped Borden's (1965) 12 elements and has comprised to four
elements of product, price, promotion and place. A number of
researchers have additionally suggested adding people, process and
physical evidence decisions (Booms and Bitner, 1981; Fifield and
Gilligan, 1996). The other suggested Ps are personnel, physical assets
and procedures (Lovelock, 1996; Goldsmith, 1999); personalization
(Goldsmith, 1999); publications (Melewar and Saunders, 2000);
partnerships (Reppel, 2003); premium price, preference of company or
product, portion of overall customer budget and permanence of overall
relationship longevity (Arussy, 2005); and 2P+2C+3S formula (Otlacan,
2005), therefore personalisation, privacy, customer Service,
community, site, security and sales promotion.

QATAR: E-Banking Service Quality: Gaps in the Qatari Banking Industry
(By Norizan M. Kassim)

Financial liberalization and technology revolution have allowed the
developments of new and more efficient delivery and processing
channels as well as more innovative products and services in banking
industry. Banking institutions are facing competition not only from
each other but also from non-bank financial intermediaries as well as
from alternative sources of financing, such as the capital markets.
Another strategic challenge facing banking institutions today is the
growing and changing needs and expectations of consumers in tandem
with increased education levels and growing wealth. Consumers are
becoming increasingly discerning and have become more involved in
their financial decisions. For this reason, they are demanding a
broader range of products and services at more competitive prices
through more efficient and convenient channels. This study
investigates the discrepancy between customer's expectation and
perception towards the e-banking services.

USA/SINGAPORE: A Case Study of electronic Bill Presentment and Payment
(EBPP) Integration Using the CON Mediation Technology
(By Sajindra Jayasena and Stephane Bressan)

By its very nature, financial information, like the money that it
represents, changes hands. Therefore the interoperation of financial
information systems is the cornerstone of the financial services they
support. In this paper we illustrate the nature of the problem in the
Electronic Bill Presentment and Payment industry. In particular, we
describe and analyze the difficulty of the integration of services
using four different formats: IFX, OFX and SWIFT standards, and an
example proprietary format. We then propose an improved way to
accomplish this integration using the Context Interchange (COIN)

Administrative Notice

Journal of Internet Banking and Commerce

JIBC is a leading edge publication that informs banking and electronic
commerce professionals and executives on principal developments,
benchmark practices, and future trends in the Internet-based marketing
practices of governments and industry. This free online interactive
journal is a way to keep in touch, to share information, and to
establish business contacts (networking) for worldwide professionals
that specialize in electronic commerce, governance and banking

In JIBC you will find informed discussion of the latest internet-based
banking and electronic trends and practices from around the world. Our
priority is quality, not quantity. We want to maintain JIBC as a
service that provides substantial information and an effective forum
for your articles, your letters, your insights and ideas.

JIBC invites banking and electronic commerce professionals,
academicians and publishers to submit important announcements,
original articles, guest columns and significant feature
presentations. We also welcome surveys, book reviews and letters to
the Editor. Technical discussions in highly specialized areas of
expertise will be kept to an absolute minimum.

JIBC is formally issued three to four times a year when an email
summary of current articles is distributed to subscribers. The full
text of current articles is posted on the JIBC Web site at

The publication is complemented by the Compendium of Internet Banking
and Commerce Initiatives at:
We invite readers to provide brief descriptions of products, books,
and services that they think others will find interesting.

The Journal of Internet Banking and Commerce (JIBC) is provided as a
service by ARRAY Development based in Ottawa, Canada. Views expressed
are those of the authors and are not necessarily shared by ARRAY
Development. Firms or individuals interested in sharing sponsorship of
this project may contact array (at) ARRAYdev.com.

The JIBC Web Archive
http://www.arraydev.com/commerce/jibc/articles.htm contains all
articles published to date.

You can reach the Editor-in-Chief Nikhil Agarwal with any questions or
comments by email at:
nikhil.jibc (at) gmail.com

Publisher Nahum Goldmann is at:
Nahum.Goldmann (at) ARRAYdev.com.

Editorial Board

Publisher and Member of the Editorial Board: Nahum Goldmann

Chief Editor: Nikhil Agarwal

Founding Chief Editor Emeritus
   and Member of the Editorial Board: Gord Jenkins

Assistant Editor: Xin "Robert" Luo

Mailing List Managing Editor: Anne-Marie Jennings

Contributing Editors
U.K. Contributing Editor: David G.W.Birch
Australia Contributing Editor: Dale Pinto
Japan Contributing Editor: Carin Holroyd
Nordic Countries Contributing Editor: Minna Mattila
Legal Contributing Editor: Edwin Jacobs
Middle East Contributing Editor: Raed Awamleh
Africa Contributing Editor: Alemayehu Molla
France Contributing Editor: Jean-Michel Sahut

Please send any questions related to maintenance of this Web site to:
array (at) ARRAYdev.com

Information and subscription for JIBC mailing list is available via: